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David Gale

So, why wasn't there a published national ROI for the e-Gov programmme?

David Gale

The one item that should be included in project costings, which is too often missed, is the cost of project meetings...


costs and benefits should always be separated out and clearly stated otherwise you've got no handle on measuring success nor a sensible baseline for changes.

more importantly, you should include cost of exit estimates - I see far too many services locked in to high opex because refactoring and testing the underlying applications is too expensive.

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